Description
Are becoming ever more widely seen in the market, as the rapid
Growth of the Software as a Service approach. The fact that such
Applications are available to the entire world 24x7 means that
The demands on support can become onerous soon after the launch
Of a service. Providing round-the-clock support in the Western
World is often difficult and expensive to achieve. The cost
Associated with that can mean that companies simply do not
Provide it condemning many if their customers to poor service
With long response times. Posted ID- decb102