Problem: HP Printer not connecting to my laptop

I had an issue while connecting my 2 year old HP printer to 

My brother's laptop that I had borrowed for starting my own 

Business. I used a quick google search to fix the problem 

But that did not help me.

I then decided to get professional help to solve my problem. 

After having received many quotations from various 

Companies, i decided to go ahead with Online Tech Repair 

(www.onlinetechrepairs.com). 

Reasons I chose them over the others:

1) They were extremely friendly and patient with me during 

My initial discussions and responded promptly to my request.

2) Their prices were extremely reasonable.

3) They were ready and willing to walk me through the entire 

Process step by step and were on call with me till i got it 

Fixed.

How did they do it

1) They first asked me to state my problem clearly and asked 

Me a few questions. This was done to detect any physical 

Connectivity issues with the printer.

2) After having answered this, they confirmed that the 

Printer and the laptop were functioning correctly.

3) They then, asked me if they could access my laptop 

Remotely to troubleshoot the problem and fix it. I agreed.

4) One of the tech support executives accessed my laptop and 

Started troubleshooting.

5) I sat back and watched as the tech support executive was 

Navigating my laptop to spot the issue. The issue was fixed.

6) I was told that it was due to an older version of the 

Driver that had been installed.

My Experience

I loved the entire friendly conversation that took place 

With them. They understood my needs clearly and acted upon 

The solution immediately. Being a technical noob, i 

Sometimes find it difficult to communicate with tech support 

Teams. It was a very different experience with the guys at 

Online Tech Repairs. You can check out their website 

Www.onlinetechrepairs.com or call them on 1-914-613-3786. 

Would definitely recommend this service to anyone who needs 

Help fixing their computers.

Thanks a ton guys. Great Job....!!

ID :otr214387	

otr214387@gmail